Field Service Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Ann Swann Personnel Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Ann Swann Personnel. As a Field Service Engineer, you will be responsible for installing, configuring, and troubleshooting software systems in customer environments.

Key Responsibilities:
  • Software Integration: Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
  • System Installation and Configuration: Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
  • Customer Support: Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
  • Testing and Validation: Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
  • Problem Analysis and Error Elimination: Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
  • Customer Training: Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
  • Pilot Phase Support: Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.
  • Maintenance Phase Support: Provide ongoing remote or on-site production support as needed to ensure continuous operation.
Requirements:
  • Education: Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.
  • Experience: Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.
  • Technical Skills: Server and workstation administration on Windows and UNIX, preferably including cluster technologies. Installation and troubleshooting of hardware platforms. Knowledge of network technology and data communications. Experience with ORACLE and Microsoft SQL Server installation and administration. Webserver installation, management, and troubleshooting, including Apache and IIS.
  • Licenses: Valid drivers license required.
  • Language Skills: Fluent in verbal and written English; additional local languages would be advantageous.
  • Soft Skills: Proactive, dynamic, and enthusiastic team player with strong communication skills. Self-motivated with a strong sense of responsibility. Ability to handle complex multitasking situations under pressure. Excellent interpersonal and organizational skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please submit your application.

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