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Floor Service Director

1 week ago

Parow, Western Cape, South Africa GRACE LA MARGNA ST MORITZ Full time
Join Our Team at GRACE LA MARGNA ST MORITZ

We are seeking a highly motivated Floor Supervisor to join our dynamic team at GRACE LA MARGNA ST MORITZ, a luxurious hotel in the heart of St. Moritz.

About the Opportunity

This is a unique chance for ambitious professionals to become part of the pioneering team that will open the doors to our new hotel. As a Floor Supervisor, you will be responsible for:

Maintaining the highest cleaning standards across all hotel floors;

Ensuring prompt and professional resolution of guest concerns;

Crafting individualized experiences that exceed guest expectations;

Being proactive and taking the initiative to address challenges;

Providing exceptional service and ensuring timely resolutions;

Leading by example and demonstrating a positive attitude;

Continuously improving processes and procedures to enhance guest satisfaction.

Your Key Responsibilities

As a Floor Supervisor, you will be expected to maintain a high level of professionalism, provide exceptional customer service, and work collaboratively with our team to ensure seamless operations.

Key responsibilities include:

  • Maintaining the highest cleaning standards;
  • Ensuring prompt resolution of guest concerns;
  • Crafting individualized experiences;
  • Being proactive and taking the initiative;
  • Providing exceptional service;
  • Ensuring timely resolutions;
  • Leading by example;
  • Improving processes and procedures.