Technical Support Team Lead

7 days ago


Cape Town, Western Cape, South Africa Digital Solutions Group Full time
About the Role

We are seeking a highly skilled Technical Support Team Lead to join our team at Digital Solutions Group.

The successful candidate will be responsible for managing all customer engagements across various interaction channels, ensuring seamless customer experiences and exceeding expectations.

This is an excellent opportunity to work in a dynamic environment, leveraging technical expertise to troubleshoot and resolve complex issues.

Key responsibilities include:

  • Managing customer interactions via voice, email, and Freshdesk tickets.
  • Actioning escalations and resolving cases within agreed service level agreements.
  • Maintaining accurate records and updating case information.
  • Collaborating with internal teams to ensure effective issue resolution.

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