Business Operations Leader

4 days ago


Centurion, Gauteng, South Africa Isilumko Staffing Full time
Key Objectives

The Senior Operations Manager role at Isilumko Staffing focuses on driving business growth through operational excellence and customer focus.

Main Goals
  • Operational Efficiency:
    • Develop and implement operational strategies to drive business growth.
    • Manage data analytics to inform decision-making and drive customer satisfaction.
    • Collaborate with cross-functional teams to enhance business processes.
  • Customer Satisfaction:
    • Maintain high-quality customer relationships through effective communication and issue resolution.
    • Develop and implement customer-centric service models.
    • Collaborate with internal teams to meet client needs and exceed expectations.
  • Performance Metrics:
    • Analyse performance data to inform decision-making and drive business improvement.
    • Develop and implement performance metrics and monitoring frameworks.
    • Communicate key performance insights to stakeholders and leadership teams.


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