Sales and Service Director
5 days ago
Michelle Taylor Recruitment is looking for a dynamic Sales and Service Director to lead our retail branch. As a key member of our team, you will be responsible for driving sales growth, developing strategic plans, and delivering exceptional customer experiences.
About the Role:
Develop and execute strategies to drive sales growth and deliver exceptional customer experiences through effective leadership, sales planning, and customer service initiatives.
Lead a team of Sales Consultants to achieve sales targets, provide coaching and guidance, and foster a culture of excellence and customer satisfaction.
Manage branch operations, ensuring efficient day-to-day management, compliance with company policies and procedures, and alignment with business objectives.
Represent the branch in industry forums, events, and community platforms to establish awareness and gain business opportunities.
Key Responsibilities:
- Work with Area Manager to translate provincial strategy into a retail branch strategy, specifying targets, objectives, and metrics.
- Contribute insights to monthly, quarterly, and annual business planning for retail branches in the region/province.
- Responsible for managing operational costs in line with allocated budget.
- Develop incentive tactics for Branch Consultants and drive performance.
Requirements:
We are seeking an experienced retail leader with a strong background in sales and customer service, as well as excellent leadership and communication skills. A tertiary qualification in a relevant field is essential, along with a Class of Business accreditation and compliance with continuous professional development (CPD) requirements.
The ideal candidate will have a proven track record of achieving sales targets, leading high-performing teams, and developing strategic plans to drive business growth.
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