Workshop Coordinator
1 day ago
We are seeking a skilled and experienced Workshop Administrator to join our team at Performability Recruitment. As a key member of our team, you will be responsible for providing exceptional after-sales service to our customers, ensuring efficient and accurate processing of repairs and returns, and maintaining accurate records of all repairs and jobs done.
Main Responsibilities:
- Provide a positive after-sales service experience to all customers
- Handle customer complaints/queries efficiently and effectively
- Ensure all repairs or returns process in the workshop are captured on the RMA system, efficiently and accurately
- Maintain accurate records of all repairs/jobs done, including cost of labor and spares issued
- Monitor repair costs to ensure economic feasibility to the company
- Work with the Workshop Manager to develop and implement internal systems to record, returns, repairs and credits
Requirements:
- Grade 12 or equivalent
- Fluent in English and Afrikaans
- Microsoft programmes, i.e. Excel, Email, etc
- + 2 years Syspro or similar operating system knowledge
- Experience in After Sales Service is an advantage
- Good communication ability both verbally and in writing (English)
- Drivers license, and own transport would be an advantage
This is a fantastic opportunity for someone who enjoys a steady and secure environment, and is looking for a challenging and rewarding role in a well-established and stable wholesale distributor and repairer of tools and machinery.
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