Operations Director

4 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
Job Title: Operations Manager

Abantu Staffing Solutions is seeking an experienced Operations Manager to oversee the East London site of an established Logistics company within the Automotive Manufacturing sector.

Key Responsibilities:
  • Manage the relationship with the Client while maintaining profitability and productivity.
  • Complete the full billing process ensuring accuracy and completeness, plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Manage financial and administrative requirements.
  • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
  • Ensure targets are met in accordance with customer scope.
  • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
  • Ensure Operations strive to fulfill BBBEE such as procurement and recruitment objectives.
  • Manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.
Promoting Customer Relations:
  • Maintain good relationships with external and internal customers and handle any customer complaints.
  • Ensure the Debtors Aging is kept current and escalating. Promote interdepartmental cooperation and synergies.
  • Participate in daily morning meetings at Plant level with customer management.
  • Review quality as per standard operating procedure.
  • Develop, implement, and monitor guidelines for customer satisfaction.
  • Support Contracts Manager to grow Operational & Technical Portfolio, to find new business and spot opportunities.
Staff Management:
  • Plan and adjust staff workloads and allocate daily tasks to team members.
  • Provide advice, coordination, and support to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
  • Ensure all staff are adequately trained in terms of their duties and per legal requirements.
  • Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
  • Ensure all new staff are properly inducted on all policies and procedures.
  • Ensure all department employees' time keeping and attendance adherence.
  • Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.

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