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Proactive Client Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Virtualclick Full time
About Our Company:
VirtualClick is a dynamic and innovative company dedicated to providing exceptional virtual assistance solutions to businesses and professionals worldwide. Our mission is to empower our clients to achieve their goals by providing tailored support that meets their unique needs.

We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team of experts works tirelessly to ensure that every interaction with our clients is positive and productive.

Role and Responsibilities:
This role involves working closely with our clients to understand their unique needs and develop customized solutions that meet those needs. You will be responsible for building and maintaining strong relationships with our clients, identifying opportunities to improve customer satisfaction, and developing strategic plans to address these opportunities.

Key responsibilities include providing exceptional customer service, resolving customer complaints in a timely and professional manner, and collaborating with cross-functional teams to implement solutions that meet or exceed customer expectations.

What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our comprehensive training programs, mentorship opportunities, and ongoing support help our employees build the skills they need to succeed in their careers and beyond.