Highly Skilled IT Support Specialist
2 days ago
About the Role:
We are seeking an exceptional Senior IT Support Technician to join our team at HR Genie. This is a unique opportunity for a highly skilled professional to take their career to the next level.
Key Responsibilities:
Deliver outstanding customer service, ensuring timely resolution of technical issues and exceeding customer expectations through proactive problem-solving and effective communication.
Maintain in-depth knowledge of complex operating systems, networks, and data communications protocols to provide expert support and guidance to stakeholders.
Implement instructions or requests in line with company procedures, capturing comprehensive notes and documentation for every engagement.
Develop and continuously update knowledge base articles to enhance support processes and improve efficiency.
Take ownership of every issue to ensure complete resolution, proactively monitoring the environment for potential problems and opportunities for improvement.
Collaborate with the software development and sales teams to ensure smooth delivery of systems, providing consulting services to advise on best solutions and scoping requirements.
Requirements:
No less than 6 years of technical experience, including 3+ years in a Microsoft 365 Environment and 2+ years in a Microsoft Azure Environment (including Entra ID).
A relevant degree or diploma, A+/N+/and Security+ Certification, and ITIL V3/4.
Experience working with enterprise support desk software and in the financial services industry would be advantageous.
Salary Range: $80,000 - $110,000 per year, based on qualifications and experience.
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