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Customer Experience Strategist

1 week ago

Cape Town, Western Cape, South Africa ENGINEERINGUK Full time
About the Role

In this role, you are the central leader across the end-to-end promotions process. You are responsible for defining and prioritizing roadmaps, delivering cohesive value-driven CX plans through multiple cross-functional teams, and leveraging stakeholders to measurably improve promotion quality and efficiency.


Main Responsibilities:
  1. Define and deliver customer-focused product and programs with broad cross-functional business impact
  2. Develop business requirements, manage milestones, prioritization, and overall roadmap
  3. Lead with a continuous improvement mindset across all aspects of promotions planning, operations, and execution
  4. Drive automation and standardization cross-functionally
  5. Bring strong, data-driven business and strategic judgment to decisions