Senior Citrix Support Specialist

5 days ago


Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Senior Citrix Support Engineer

We are seeking a highly skilled Senior Citrix Support Engineer to join our team at DLK Group (PTY) Ltd. As a key member of our IT department, you will be responsible for providing expert support for our Citrix Virtual Environments, ensuring smooth operation and optimal performance.

Key Responsibilities:
  • Provide technical support for Citrix Virtual Environments, addressing both user and backend issues.
  • Troubleshoot and resolve technical problems related to Citrix systems to ensure continuous and efficient operation.
  • Monitor and maintain the Citrix infrastructure, including performance tuning and system optimization.
  • Assist users with Citrix-related queries and technical issues, ensuring prompt and effective resolution.
  • Collaborate with IT teams to implement updates, patches, and enhancements to the Citrix environment.
  • Document and track support activities and system changes to maintain accurate records.
Requirements:
  • National Diploma/Degree or relevant technical certification in Citrix.
  • 3 years of hands-on experience in supporting Citrix Virtual Environments.
  • Strong problem-solving skills and technical expertise in Citrix systems.
  • Ability to manage both user and backend support tasks effectively.
  • Proven experience in monitoring, maintaining, and optimizing Citrix infrastructure.


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