Front Office Senior Supervisor

1 week ago


Polokwane, Limpopo, South Africa Bright Placements Full time
Key Responsibilities

Lead and direct front office staff, overseeing front desk, reservations, guest services, and telephone areas. Ensure timely completion of duties and provide training to team members. Respond to guest inquiries and resolve issues efficiently. Monitor and enhance customer service and sales strategies to boost corporate business. Maintain high standards of presentation and professionalism in all interactions.

Requirements
  • Minimum of 2-4 years of experience in a Front Office Supervisory role in 4-5-star establishments
  • Grade 12 and computer literate
  • Proficient in Opera System
  • Strong leadership and communication skills (both written and oral)
  • Resilient, flexible, and able to work under pressure
  • Excellent sales and customer service skills with the ability to develop and maintain client relationships
  • Polite, friendly, and able to think on your feet
  • Well-spoken and well-presented individual
  • Strong administration skills


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