Data Center Operations Specialist

4 days ago

Cape Town, Western Cape, South Africa Infotree Global Solutions Full time
Data Center Technician Job Description

As a Data Center Technician at Infotree Global Solutions, you will play a crucial role in ensuring the smooth operation of our data center facilities. Your primary responsibilities will include performing hardware setup, diagnostics, troubleshooting, and decommissioning tasks, following standard procedures and protocols to maintain optimal data center performance.

Key Responsibilities:
  • Hardware Setup and Maintenance: Prepare, stage, and set up data center hardware, ensuring proper grounding, staging, labeling, and cabling according to safety protocols and deployment standards.
  • Troubleshooting and Diagnostics: Conduct swift and effective diagnostics and troubleshooting, identifying root causes of issues and replacing faulty components with minimal customer and business disruption.
  • Incident Reporting and Escalation: Follow procedures to communicate, report, and escalate incidents to appropriate management, ensuring timely resolution and minimal impact on operations.
  • Team Collaboration and Communication: Foster a positive and effective team environment by sharing information, contributing to team meetings, and staying informed about the progress of others' work.
  • Quality Assurance and Control: Perform post-execution quality checks to ensure adherence to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Requirements:
  • Technical Expertise: Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
  • Problem-Solving Skills: Ability to assist in conducting failure analysis on field issues and troubleshoot network issues at Layer 1, Layer 2, and Layer 3.
  • Software Administration: Proficiency in administering software tools, including IPMI for diagnostics, and experience with Windows Server OS and WinPE OS administration.
  • Scripting Experience: Basic scripting experience in both Linux and Windows environments, with a preference for PowerShell, Python, or Bash.
  • Physical Demands: Ability to lift up to 35 pounds when necessary, safely climb ladders, and wear personal protective gear.
Qualifications:
  • Education: Associate degree in computer science, computer engineering, information technology, or equivalent experience.
  • Certifications: CompTIA A+, CompTIA Server+, CCENT, and Windows OS experience.
  • Experience: 2+ years of experience as a data center technician, demonstrating a strong foundation in data center operations.

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