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Cloud Support Specialist

1 week ago

Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

About ENGINEERINGUK

ENGINEERINGUK is the market leader and technology forerunner in the Cloud business. As a member of our AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success. If you fit the description, you might be the person we are looking for.

What You Will Do

  1. Learn and use groundbreaking technologies.
  2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  3. Interact with leading engineers around the world.
  4. Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
  5. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Qualifications

  • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
  • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
  • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).