Wine Connoisseur and Service Expert

3 days ago


Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

Delaire (Pty) Ltd, a renowned hospitality establishment, is seeking an experienced Wine Connoisseur and Service Expert to enhance the wine pairing experience for guests. The ideal candidate will have a deep passion for wine and exceptional guest service skills.

Key Responsibilities
  • Provide expert training to other restaurant staff on wine selection and presentation;
  • Ensure the correct temperature and presentation of all drinks;
  • Update the wine list as necessary to reflect new additions and seasonal offerings;
  • Place orders for wines and other beverages in a timely and efficient manner;
  • Maintain relationships with suppliers to source new and exciting wines to add to the portfolio;
  • Ensure the wine service area is set up and ready for service at all times;
  • Conduct regular inventory checks to ensure adequate stock levels and equipment are available;
  • Perform regular equipment checks to ensure they are in working order and report any issues;
  • Conduct temperature checks to ensure optimal serving conditions;
  • Maintain cleanliness and organization of decanters and other equipment;
  • Minimize losses through breakage, waste, theft, and incorrect orders;
  • Perform monthly stock-take of beverages;
  • Promote exceptional guest satisfaction through personalized service and recommendations;
  • Comply with all applicable regulations and laws related to the sale of alcoholic beverages.
Requirements
  • Grade 12 and certification from the Cape Wine Academy or WSET level 1;
  • Preferably 1-2 years of wine tutor experience;
  • In-depth knowledge of wines, including grape varieties, regions, harvest times, climates, soils, and the wine-making process, with the ability to communicate this information effectively to guests;
  • A genuine passion for wine and the hospitality industry;
  • Applicable product knowledge and excellent communication skills;
  • Strong customer service orientation and ability to maintain professional working relationships with all departments;
  • Comfortable interacting with discerning clientele;
  • Well-presented and enthusiastic demeanor;
  • Flexibility and accountability in a fast-paced environment.


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