Social Media Engagement Specialist
2 days ago
As a leading provider of dignified burial solutions, Icebolethu Group is seeking a skilled Digital Community Agent to manage its online presence. This role involves monitoring and responding to social media conversations, capturing lead generation, and escalating complex issues to relevant departments.
Responsibilities- Provide accurate and timely responses to online queries.
- Capture lead generation from social media platforms.
- Resolve complex client issues through escalation and close communication.
Skills and Qualifications:
- Grade 12 or higher
- National Diploma or Degree in Communications / Public Relations / Business Management
- Minimum 2 years' experience in customer-facing roles
- Strong communication and problem-solving skills
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