Social Media Engagement Specialist

2 days ago


Durban, KwaZulu-Natal, South Africa Icebolethu Full time

As a leading provider of dignified burial solutions, Icebolethu Group is seeking a skilled Digital Community Agent to manage its online presence. This role involves monitoring and responding to social media conversations, capturing lead generation, and escalating complex issues to relevant departments.

Responsibilities
  • Provide accurate and timely responses to online queries.
  • Capture lead generation from social media platforms.
  • Resolve complex client issues through escalation and close communication.

Skills and Qualifications:

  • Grade 12 or higher
  • National Diploma or Degree in Communications / Public Relations / Business Management
  • Minimum 2 years' experience in customer-facing roles
  • Strong communication and problem-solving skills


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