Senior Client Services Program Manager

2 months ago


Johannesburg, Gauteng, South Africa NICE Full time
About the Role

We are seeking a highly skilled Senior Client Services Program Manager to join our team at NICE. As a key member of our organization, you will be responsible for managing complex customer-facing IT projects and programs, ensuring timely delivery, and maintaining high-quality standards.

Key Responsibilities
  • Lead and manage multiple concurrent IT/software projects, utilizing cross-functional teams in multiple geographical locations.
  • Develop and maintain strong relationships with clients, stakeholders, and team members, ensuring effective communication and collaboration.
  • Manage project scope, timelines, budgets, and resources, ensuring successful project delivery and meeting client expectations.
  • Identify and mitigate risks, ensuring proactive risk management and minimizing potential escalations.
  • Monitor and control project scope, ensuring accurate tracking and reporting of project progress and deviations.
  • Ensure commercial success of engagements, maintaining revenue and margin targets, and identifying opportunities for extension services and value-added services.
  • Measure project quality and efficiency, providing feedback and contributing to the development of project management resources, processes, and tools.
Requirements
  • Minimum 10 years of experience in managing complex IT software projects, with a recognized project management certification (e.g., PRINCE2, PMP, MSP).
  • Proven track record of managing multiple concurrent projects, with experience in working with cross-functional teams in multiple geographical locations.
  • Strong understanding of the Systems Development Life Cycle (SDLC), data migration, integration, consolidation, profiling, and cleansing.
  • Excellent communication, presentation, and stakeholder management skills, with the ability to build long-term relationships and drive commercial success.
  • Experience in managing projects in a globally distributed matrix organization, with a strong understanding of financial services, capital markets, or investment banking.
What We Offer

NICE offers a dynamic and collaborative work environment, with opportunities for growth and development. As a Senior Client Services Program Manager, you will have the chance to work on challenging projects, develop your skills, and contribute to the success of our organization. We offer a hybrid work model, with 2 days of office work and 3 days of remote work, allowing for maximum flexibility and work-life balance.



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