Customer Service Ambassador
3 days ago
We are seeking a skilled Client Liaison Expert to join our team at Blueion Support Services. This role involves acting as a liaison between our clients and our company, promoting product information, and resolving any emerging problems with accuracy and efficiency.
Key Responsibilities:
- Foster strong relationships with clients through effective communication, resulting in increased client retention and satisfaction.
- Develop and maintain a thorough understanding of our products and services to provide accurate information and support to clients.
- Work closely with the sales team to promote new registrations and conversions.
- Utilize negotiation skills to resolve conflicts and ensure client satisfaction.
Minimum Requirements:
- Tertiary education preferred.
- At least 1-3 years of experience in a call center environment, including night shifts.
- Knowledge of customer service principles and practices.
- Numeric, oral, and written language applications (30+ wpm).
- Excellent relationship building and negotiation skills.
Key Competencies:
- Vibrant and passionate approach to work.
- Proactive and self-motivated attitude.
- Strong team spirit.
- Ability to adapt to changing situations.
- Attention to detail and accuracy.
Desired Skills:
- Customer Service Agent
- Customer Service Principles
- Fluent in English
- Negotiation skills
- Relationship building
- Client retention
- Product knowledge
- Sales background
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