Customer Service Professional

5 days ago


Pretoria, Gauteng, South Africa Afrocentric Group Full time

We are seeking a dedicated professional to join our team of service consultants, focusing on delivering exceptional client service and quality.

The ideal candidate will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery.

Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary. As a brand ambassador, you will enhance our brand presence and contribute to departmental cost savings to meet financial goals.

You will manage service requests across all channels, educate stakeholders on digital tools, and provide a seamless customer experience. Striving for excellence in customer experience, you will deliver accurate information, identify areas for improvement, and collaborate with teams for continuous enhancement.

Key Responsibilities:
  • Manage service requests across all channels
  • Educate stakeholders on digital tools
  • Provide a seamless customer experience

You will perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values.

Maintaining active relationships with customers and stakeholders, you will address complaints in line with policies and procedures, ensuring customer and stakeholder satisfaction.



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