Customer Service Ambassador
5 days ago
Join our team at OneCart as a Sales Associate - Customer Experience As a Personal Shopping Expert, you will be responsible for providing exceptional customer service, ensuring that every interaction is memorable and exceeds expectations.
About the Role:
- You will be working closely with customers to understand their needs and preferences, offering personalized advice and guidance to help them make informed purchasing decisions.
- You should be able to effectively communicate product information, features, and benefits in a clear and concise manner.
- Your primary focus will be on delivering an outstanding customer experience, ensuring that customers feel valued and supported throughout their shopping journey.
Responsibilities:
- Offer expert advice and guidance to customers on products, helping them find the perfect solution to meet their needs.
- Support customers by fulfilling placed orders, making payments, and responding promptly to their queries and complaints.
- Maintain a thorough knowledge of products, including features, benefits, and availability.
- Collaborate with store departments to ensure seamless service delivery and exceed customer expectations.
Requirements:
- Diploma or degree in a related field (e.g., sales, marketing, business administration)
- Proven track record of delivering exceptional customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet targets
- Familiarity with sales and retail principles and practices
Why Join Our Team:
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
- The chance to work with a leading e-commerce brand
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