Customer Service Ambassador

5 days ago


Pretoria, Gauteng, South Africa OneCart Full time

Join our team at OneCart as a Sales Associate - Customer Experience As a Personal Shopping Expert, you will be responsible for providing exceptional customer service, ensuring that every interaction is memorable and exceeds expectations.

About the Role:

  • You will be working closely with customers to understand their needs and preferences, offering personalized advice and guidance to help them make informed purchasing decisions.
  • You should be able to effectively communicate product information, features, and benefits in a clear and concise manner.
  • Your primary focus will be on delivering an outstanding customer experience, ensuring that customers feel valued and supported throughout their shopping journey.

Responsibilities:

  • Offer expert advice and guidance to customers on products, helping them find the perfect solution to meet their needs.
  • Support customers by fulfilling placed orders, making payments, and responding promptly to their queries and complaints.
  • Maintain a thorough knowledge of products, including features, benefits, and availability.
  • Collaborate with store departments to ensure seamless service delivery and exceed customer expectations.

Requirements:

  • Diploma or degree in a related field (e.g., sales, marketing, business administration)
  • Proven track record of delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet targets
  • Familiarity with sales and retail principles and practices

Why Join Our Team:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a leading e-commerce brand


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