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Technical Claims Advisor

2 weeks ago

Pinetown, KwaZulu-Natal, South Africa Bonafide Human Capital Full time

We are looking for a Technical Claims Advisor to join our team at Bonafide Human Capital. This role involves providing prompt and quality service to customers relating to the service, repair, and maintenance of vehicles.

You will act as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers. Key responsibilities include preparing, reviewing, and submitting warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.

The ideal candidate will have a strong background in the automotive service industry and prior experience in a technical role or as a service advisor and/or Warranty Clerk. They will also possess basic technical understanding and background, direct experience as a Warranty/Costing Clerk, and relevant OEM experience.

Key Responsibilities:
  • Loading of all warranty claims on system
  • Control over warranty claim store
  • Warranty audits
  • Warranty parts disposal with RSM
  • Warranty claims, payment follow up
Requirements:
  1. Senior Certificate (Grade 12)
  2. Computer literate
  3. Knowledge of dealership policies and procedures
  4. Multilingual with languages generally spoken across the area and customer base
  5. General understanding of mechanical/technical terms
  6. Basic knowledge of accounting practices

In order to succeed in this role, you will need excellent communication skills, interpersonal ability, listening skills, customer orientation, planning and organizing, administration, initiative and problem-solving abilities, persuading and influencing, delivering results, financial literacy, coping with pressure and setbacks, self-motivation, energy, positivity, diplomacy, self-confidence, determination, resilience, ethics, curiosity, adaptability, teamwork, reliability, results-driven, and customer-oriented.