Vehicle Customer Experience Advisor
2 weeks ago
We are seeking a results-driven Service Advisor to join our team. As a key point of contact between our technical team and customers, you will be responsible for providing exceptional customer service and ensuring that all interactions are conducted in a professional and friendly manner.
The successful candidate will have a strong focus on delivering quality service and ensuring that all customers feel valued and supported throughout the service process.
- Provide exceptional customer service and support.
- Ensure that all interactions with customers are conducted in a professional and friendly manner.
- Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
About the Role
- Act as an interface between the technical team and the customer.
- Liaise and interact with customers attentively to completely understand and comprehend their service needs.
- Maximize customer awareness of all products and services available.
Requirements
- Matric
- Valid, unendorsed driver's license and the ability to competently and legitimately drive.
- Knowledge of dealership policies and procedures is essential.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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