Transportation Industry Consultant
4 days ago
We are seeking an experienced Heavy Duty Service Advisor to join our Commercial Vehicle Workshop in Pinetown. As a key member of our team, you will be responsible for providing expert advice on servicing and repairs to truck owners and fleet managers. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and fast-paced workshop environment.
Key Responsibilities:
- Customer Interaction: Develop strong relationships with customers, provide expert advice, and resolve any queries or concerns they may have.
- Job Scheduling & Workshop Coordination: Effectively manage service bookings, allocate work to technicians, and ensure repairs are completed on time.
- Technical & Warranty Support: Explain technical issues to customers, liaise with the technical team, and process warranty claims efficiently.
- Cost Estimation & Upselling: Provide accurate service estimates, discuss additional repair recommendations, and maximize workshop revenue.
- Administration & Compliance: Maintain detailed records of service history, invoices, and ensure all work meets safety and manufacturer standards.
Requirements:
- Experience - Minimum 2 years in a commercial vehicle/truck workshop as a Service Advisor.
- Technical Knowledge - Strong understanding of truck mechanics, diagnostics, and repair processes.
- Customer Service Skills - Excellent communication, problem-solving, and ability to handle high-pressure situations.
- Administration & Computer Skills - Proficiency in DMS (Dealer Management Systems), invoicing, and service documentation.
- Driver's License - A valid Code 8 or higher driver's license is essential.
Benefits:
- Competitive salary & performance incentives
- Work with a reputable commercial vehicle brand
- Convenient Midrand location
- Growth opportunities in a leading workshop environment
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