Transportation Industry Consultant

4 days ago


Pinetown, KwaZulu-Natal, South Africa Sydsen Group Ltd Full time
Heavy Duty Service Advisor

We are seeking an experienced Heavy Duty Service Advisor to join our Commercial Vehicle Workshop in Pinetown. As a key member of our team, you will be responsible for providing expert advice on servicing and repairs to truck owners and fleet managers. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and fast-paced workshop environment.

Key Responsibilities:
  • Customer Interaction: Develop strong relationships with customers, provide expert advice, and resolve any queries or concerns they may have.
  • Job Scheduling & Workshop Coordination: Effectively manage service bookings, allocate work to technicians, and ensure repairs are completed on time.
  • Technical & Warranty Support: Explain technical issues to customers, liaise with the technical team, and process warranty claims efficiently.
  • Cost Estimation & Upselling: Provide accurate service estimates, discuss additional repair recommendations, and maximize workshop revenue.
  • Administration & Compliance: Maintain detailed records of service history, invoices, and ensure all work meets safety and manufacturer standards.

Requirements:
  • Experience - Minimum 2 years in a commercial vehicle/truck workshop as a Service Advisor.
  • Technical Knowledge - Strong understanding of truck mechanics, diagnostics, and repair processes.
  • Customer Service Skills - Excellent communication, problem-solving, and ability to handle high-pressure situations.
  • Administration & Computer Skills - Proficiency in DMS (Dealer Management Systems), invoicing, and service documentation.
  • Driver's License - A valid Code 8 or higher driver's license is essential.

Benefits:
  • Competitive salary & performance incentives
  • Work with a reputable commercial vehicle brand
  • Convenient Midrand location
  • Growth opportunities in a leading workshop environment


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