Deputy General Manager

4 weeks ago


Hoedspruit, South Africa The Royal Portfolio Full time

Royal Malewane is expanding with a new property set to open in 2025. We are seeking a dynamic Deputy General Manager to lead the final build phase and ensure a seamless transition into operation. In this role, you'll oversee the implementation of The Royal Portfolio's Standard Operating Procedures, ensuring that they meet our Group's meticulous standards.

Key Responsibilities:

  • Construction - consult on and oversee the build, alongside Project Managers, Architects, and Contractors, to ensure the property functions optimally
  • Leadership – recruit and manage a full team, onboard, train, and perform regular performance evaluations
  • Hotel operations - oversee purchasing, implement SOPs, oversee training, and ensure smooth running of all departments
  • Budgeting - assist departments and management to remain on budget
  • Guest Relations - ensure positive guest feedback and be visible and accessible to guests at all times
  • Asset upkeep - ensure functionality and maintenance of buildings, equipment, furniture, grounds, etc.

Requirements:

  • Previous experience in a 5-star Lodge environment, living on-site, working extended cycles of 6 weeks on / 2 weeks off
  • Diploma or Degree in Hotel Management
  • Minimum 5-years' experience in a Management role within a 5-star lodge environment
  • Strong Food & Beverage knowledge, and aware of trends in the industry
  • South African Wine Academy or WSET course completion
  • Experience working across all departments of a hotel/lodge operation
  • Fair knowledge of general maintenance
  • Opera and Micros proficiency, as well as Word, Excel, Outlook, Teams
  • Ability to handle pressure, with a sense of urgency
  • Work well within team environment and lead by example
  • Excellent communication, both verbal and written, with very strong interpersonal skills
  • Highly organized
  • Approachable and caring in nature
  • Firm and assertive with fair disposition
  • Dedicated and driven individual who is ambitious
  • Mature attitude to business
  • Passionate about sustainability and the environment

It is essential that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. All staff must undergo a pre-employment polygraph test.



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