Director of Operational Excellence

3 days ago


Durban, KwaZulu-Natal, South Africa Insphired Full time

Job Description:


Inspired is seeking an exceptional Director of Operational Excellence to lead our operations team and drive business growth. The ideal candidate will have a proven track record of delivering operational KPIs, exceeding revenue targets, and ensuring client satisfaction.


About the Role:


This is a high-profile leadership position that requires a strategic thinker with excellent leadership and management skills. As the Director of Operational Excellence, you will be responsible for leading a team of Operations and Team Managers, developing and implementing strategies to improve operational performance, and working closely with HR to maximize employee engagement.


Key Responsibilities:



  • Deliver exceptional results by driving operational KPIs, forecasting financial performance, and identifying areas for growth.
  • Lead and develop a high-performing team of Operations and Team Managers to deliver superior levels of service.
  • Partner with HR to analyze employee satisfaction feedback and develop strategic plans to maximize engagement across the business.
  • Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and executive reports.
  • Recruit and build dynamic and highly performing teams.
  • Ensure internal revenue budget targets are exceeded through accurate forecasting and analysis.

Requirements:



  • At least 5 years of experience in contact centre operational management and strategic planning with a proven track record of achievement.
  • Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement.
  • Organises and manages time effectively to meet commitments.
  • Can recognise the root cause of a problem and makes proactive interventions.
  • Excellent client relationship management.
  • Experience of managing multiple projects and varying team sizes.
  • Commercial awareness and financial management.
  • Thorough understanding of resource optimisation and delivery.

Salary: R80,000 - R100,000 per month.


  • Operations Director

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Operations Director – Timber ManufacturingWe are seeking an experienced Operations Director to oversee the daily operations of our timber manufacturing facility. The successful candidate will have a strong background in timber manufacturing and excellent leadership skills, with the ability to manage and motivate a team.Key Responsibilities:Manage...


  • Durban, KwaZulu-Natal, South Africa ANEW Recruitment Full time

    At ANEW Hotel Hilton, we are seeking a seasoned Senior Culinary Director to spearhead our food service operations. With a focus on efficiency and cost-effectiveness, this individual will drive our culinary vision forward.The ideal candidate will be based in KwaZulu-Natal, Pietermaritzburg, and will have the opportunity to work in a dynamic and fast-paced...


  • Durban, KwaZulu-Natal, South Africa Nimble Credit Solutions Full time

    About the Strategic Operations Director positionWe are seeking a skilled Strategic Operations Director to oversee the planning, coordination, and execution of our company's operations. Key responsibilities include analyzing metrics, reviewing and optimizing operational systems, ensuring compliance with specifications and quality requirements, and driving...


  • Durban, KwaZulu-Natal, South Africa HR Genie Full time

    **Job Title:** Maintenance Operations Director**Company Overview:HR Genie is a leading provider of HR solutions, and we are seeking a highly skilled Maintenance Operations Director to join our team.

  • Operations Director

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Dante Personnel Full time

    Operations DirectorWe are seeking an experienced Operations Director to oversee all facets of a manufacturing site. The ideal candidate will have a strong emphasis on production management, application of measurement tools, and disciplined process implementation.Key Responsibilities:Oversee inbound logistics and outbound logisticsImplement and work with...


  • Durban, KwaZulu-Natal, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Strategic Sales and Operations DirectorWe are seeking a highly motivated and experienced Strategic Sales and Operations Director to join our team in the PPE/Wholesales industry. As a key member of our leadership team, you will be responsible for driving sales growth, managing branch operations, and ensuring customer satisfaction.Key Responsibilities:Develop...


  • Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job DescriptionThe Strategic Operations Director will play a pivotal role in supporting the Finance Director, working collaboratively with department heads to develop and implement commercially viable resource models.This is an exciting opportunity for a seasoned professional with experience in workforce planning and scheduling. As a key member of the...

  • Operations Director

    3 days ago


    Durban, KwaZulu-Natal, South Africa BGA Recruitment Full time

    Job Title: Operations DirectorWe are seeking a highly skilled and experienced Operations Director to lead our production team in Mandeni. The ideal candidate will have a strong background in production planning, management, and supervision.Key Responsibilities:Liaise with the planning department to ensure effective production plans are in place.Monitor and...


  • Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Director to lead our sales and operations activities in the Fire and Security industry.


  • Durban, KwaZulu-Natal, South Africa E2E Staffing (PTY) LTD Full time

    We are seeking a highly skilled Maintenance Operations Director to join our team at E2E Staffing (PTY) LTD. This is an excellent opportunity for a seasoned professional to take on a leadership role and drive the maintenance operations of our organization.About the RoleThe Maintenance Operations Director will be responsible for overseeing the day-to-day...


  • Durban, KwaZulu-Natal, South Africa Alstom Full time

    We are seeking a highly skilled Industrial Operations Director to lead our Traxx Africa project based in Durban. The ideal candidate will have extensive experience in industrial operations, supply chain management, and people management.


  • Durban, KwaZulu-Natal, South Africa Orion Group Full time

    Job Title: Deputy Hotel Operations DirectorOrion Group is seeking a highly experienced Deputy Hotel Operations Director to oversee the daily operations of our luxury resort in the Northern Drakensburg Mountains. The ideal candidate will be a confident and hands-on leader with a proven track record of excellence in the hospitality industry. Key...


  • Durban, KwaZulu-Natal, South Africa LMP RECRUIT Full time

    Job OverviewWe are seeking a highly experienced Senior Operations Director to lead our team at LMP RECRUIT.


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    Job DescriptionWe are seeking a highly skilled Strategic Operations Director to oversee the day-to-day operations of our business in Durban.Key Responsibilities:Manage and lead teams to achieve business objectivesDevelop and implement operational strategies to drive growth and efficiencyEnsure effective project management, timelines, and budgets are...


  • Durban, KwaZulu-Natal, South Africa Gap Consulting Full time

    Job Title: Senior Operations DirectorAbout the Role:We are seeking an experienced Senior Operations Director to join our team at Gap Consulting. The successful candidate will be responsible for leading our manufacturing operations and driving business growth through strategic planning and execution.Key Responsibilities:Develop and implement operational...


  • Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full time

    Job DescriptionWe are seeking an experienced and results-driven Store Operations Director to join our team at Pepkor Lifestyle. This is a fantastic opportunity for a seasoned retail professional to take on a leadership role and drive business growth.


  • Durban, KwaZulu-Natal, South Africa Dante Personnel Full time

    **Job Title:** Operations and Logistics Director**Company Overview:Dante Personnel is seeking a highly experienced Operations and Logistics Director to oversee all facets of our manufacturing site. The ideal candidate will have a strong emphasis on production management, measurement tools, and process implementation.**Job Description:We are looking for a...


  • Durban, KwaZulu-Natal, South Africa SHARON NUROCK RECRUITMENT CC Full time

    Job Title: Plant Operations DirectorAbout the Role:As a Plant Operations Director at Sharon Nurock Recruitment CC, you will be responsible for overseeing the day-to-day operations of our commercial plant. This includes managing plant teams, ensuring key performance indicators (KPIs) are met, and controlling costs. Our ideal candidate will have a strong...


  • Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    Job Title: Regional Operations DirectorAbout the Company: RS Recruitment Services is assisting a leading organisation in the RETAIL HARDWARE industry.Job Summary: We are seeking a highly skilled Regional Operations Director to be based in DURBAN, KZN. The successful candidate will be responsible for growing retail and DC sales through providing comprehensive...


  • Durban, KwaZulu-Natal, South Africa Unique Personnel Ltd Full time

    Job Title: Strategic Operations DirectorAt Unique Personnel Ltd, we are seeking a highly skilled and experienced Senior Operations Controller to oversee the daily operations of our departments. The ideal candidate will have excellent analytical skills, be able to work well under pressure in a fast-paced environment, and possess strong verbal and written...