Internal Sales Support Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Quality Connect Staffing Full time
Job Summary

We are seeking a highly skilled Internal Sales Support Consultant to join our team at Quality Connect Staffing. As a key member of our sales team, you will be responsible for providing exceptional support to our sales representatives, ensuring seamless customer interactions, and driving business growth.

Key Responsibilities
  • Account Support
    • Manage accounts creation and vetting
    • Respond to customer queries and provide administrative support
    • Collaborate with external sales representatives to ensure effective account management
    • Create proposals and orders
    • Qualify new leads and drive sales targets through proactive account management
    • Conduct daily follow-ups with customers and generate orders
  • Customer Relationship Management
    • Build and sustain mutually beneficial relationships with customers
    • Act as a liaison between customers and internal teams
  • Planning and Reporting
    • Track and evaluate sales results
    • Update sales reports and forecast reporting
    • Manage diaries and schedules
Requirements
  • Matric and/or post-matric qualification
  • 2-3 years of sales support/customer service experience in the steel industry
  • Steel product knowledge
  • Customer service centric
  • Results-driven and customer-focused


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