Sales Support Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa Cappop Media Solutions Full time
Job Title: Internal Sales Support

Cappop Media Solutions is seeking a highly organized and detail-oriented individual to join our sales team as an Internal Sales Support. This role will play a critical part in providing administrative and operational assistance to the sales team, ensuring smooth and efficient sales processes, and delivering exceptional customer service.

Key Responsibilities:
  • Provide comprehensive support to the sales team, including sales representatives and account managers, in achieving sales targets and objectives.
  • Assist in managing and processing sales orders, ensuring accuracy, completeness, and timely order entry.
  • Coordinate with various internal departments, such as production, logistics, and finance, to ensure seamless order fulfillment and delivery to customers.
  • Prepare and deliver sales quotations, proposals, and presentations to clients based on the guidance and direction of the sales team.
  • Collaborate with the design and production teams to obtain necessary artwork, product samples, and mock-ups for customer presentations and approvals.
  • Respond to customer inquiries, requests for information, and pricing quotes promptly and professionally, providing accurate and relevant information.
  • Maintain a thorough understanding of the company's products, services, pricing, and promotional offers to effectively address customer queries and assist in upselling opportunities.
  • Monitor order progress and provide regular updates to customers, ensuring they are informed about delivery schedules, changes, or any potential issues.
  • Assist in preparing sales reports, forecasts, and performance metrics, providing insights to management on sales trends, customer feedback, and market conditions.
  • Support the sales team in managing and updating customer databases, ensuring accurate and up-to-date information.
  • Collaborate with the marketing team to coordinate promotional activities, such as mailings, product launches, and trade show preparations.
  • Assist in coordinating and organizing sales meetings, client visits, and customer events, including logistics, scheduling, and preparation of necessary materials.
  • Proactively identify opportunities to enhance customer satisfaction and improve sales processes, providing feedback and suggestions to the sales team and management.
  • Stay updated on industry trends, competitor activities, and product knowledge to effectively support the sales team and provide relevant information to customers.
Requirements:
  • Martric or equivalent; Administration, Marketing, or a related field is a plus.
  • Proven experience in a sales support or customer service role, preferably in the print industry or a related field.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Strong problem-solving and analytical skills, with the ability to identify and address customer needs and resolve issues effectively.
  • Ability to work collaboratively in a team-oriented environment and build positive relationships with customers and internal stakeholders.
  • Adaptability and flexibility to thrive in a fast-paced and dynamic sales environment.
  • Knowledge of print industry products, terminology, and sales processes is advantageous.
  • Familiarity with print production processes, graphic design, and artwork file formats is a plus.
  • Experience with order management systems or ERP software is desirable.

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