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Training Specialist
2 months ago
We are seeking a highly skilled Training Specialist to join our team at ABC Worldwide. As a key member of our organization, you will be responsible for designing and delivering training programs that enhance the competencies of individual employees and drive business success.
Key Responsibilities- Develop and implement training programs that align with our company's core values and customer requirements.
- Identify training needs by evaluating strengths and weaknesses, and translate requirements into effective training solutions.
- Build training programs and prepare teaching plans specific to the customers and our client's requirements.
- Deliver training courses and assess training effectiveness to ensure that the taught skills and techniques are embedded into employees' work behavior.
- Collaborate with team members, customers, and service management teams to ensure alignment and drive areas for improvement.
- Proven experience in designing multiple training events in a corporate setting.
- Extensive knowledge of instructional design theory and learning principles.
- Proven ability to master the full training cycle.
- Familiarity with traditional and modern training methods, tools, and techniques.
- Familiarity with talent management and succession planning.
- Ability to conduct cost-benefit analysis and calculate training ROI.
- Sound decision-making and organizational skills.
- Ability to present complex information to a variety of audiences.
- Previous experience in a high-pressured environment.
- IT proficiency is a must-have.
- BS degree in Education, Training, HR, or related field.
- Proficiency in MS Office.
- Knowledge and experience in a Service Desk/Call Centre environment.
