IT Support Specialist

3 weeks ago


Sandton, South Africa Affinity Services Full time
IT Help Desk Technician

Affinity Services is seeking a skilled and detail-oriented IT Help Desk Technician to provide top-notch technical support to our internal team and clients. As a key member of our dynamic team, you will play a pivotal role in ensuring that all IT-related issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide first-line support to users requiring assistance with hardware and software issues, ensuring excellent customer service and timely resolution.
  • Diagnose and troubleshoot various IT issues related to desktop, network, and server operations, utilizing your strong problem-solving skills and technical expertise.
  • Respond to user inquiries in a prompt and professional manner, providing clear and concise solutions to technical problems.
  • Document and track support requests using our ticketing system, ensuring timely follow-up and resolution.
  • Install and configure computer hardware, applications, and peripheral devices for users, ensuring seamless integration and minimal downtime.
  • Assist in maintaining inventory of IT assets and ensuring compliance with documentation standards, promoting a culture of accountability and transparency.
  • Educate users on best practices and assist with training on new technologies and software, fostering a culture of continuous learning and improvement.
Requirements
  • Proven experience in a help desk or technical support role, with a strong track record of providing excellent customer service and resolving complex technical issues.
  • Excellent knowledge of computer software, hardware, and networking systems, with a focus on troubleshooting and problem-solving.
  • Strong problem-solving skills, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-focused attitude, with excellent communication and interpersonal skills, and the ability to work effectively with users at all levels.
  • Familiarity with ticketing systems and remote desktop applications, with a focus on efficiency and productivity.
  • Ability to work independently as well as part of a team, with a strong commitment to collaboration and teamwork.
  • Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, demonstrating a commitment to ongoing learning and professional development.

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