Head of Customer Support Services

14 hours ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Job Title: Head Customer Support Services

Are you a seasoned customer support professional looking for a new challenge? We have an exciting opportunity for a Head Customer Support Services role at a leading fintech company.

About the Role:

We are seeking a highly experienced and skilled customer support leader to join our team. As a Head Customer Support Services, you will be responsible for leading our customer support operations, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Lead and manage a team of customer support agents to ensure excellent customer service and support.
  • Develop and implement customer support strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer support and experience.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Develop and implement processes and procedures to improve efficiency and productivity.
Requirements:
  • 6+ years of experience in customer support leadership roles.
  • 3+ years of experience in fintech, e-commerce, or similar industries.
  • Completed business-related degree.
  • Live chat support and transaction monitoring expertise.
  • Highly tech-savvy with a deep understanding of banking app functionalities.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Please note that we specialize in niche fields and regret that we are unable to provide assistance for any fields outside of this scope.



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