Head of Infrastructure and Support Services
2 weeks ago
Job Category: Others: Transport and Logistics
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE Position: Yes
Job DescriptionATNS SOC Limited is seeking a highly skilled and experienced professional to lead the maintenance and support of technology infrastructure. The successful candidate will be responsible for developing and implementing the technology infrastructure maintenance and support strategy, providing leadership in the planning and management of technology infrastructure maintenance and support services, and ensuring procured equipment meets end-user requirements.
Key Responsibilities:
- Develop and implement the technology infrastructure maintenance and support strategy.
- Provide leadership in the planning and management of technology infrastructure maintenance and support services.
- Ensure procured equipment meets end-user requirements.
- Provide technical expertise to maintenance and support programs.
- Ensure system performance and SLAs are met.
- Develop and implement initiatives for effective support of technical service delivery.
- Evaluate and enhance current policies and procedures.
- Manage maintenance and support contracts to ensure high performance.
- Stay abreast of current trends and implement solutions for effective service delivery.
- Manage and negotiate relevant contracts to support service delivery.
- Coach and mentor team members to ensure timely project completion.
Requirements:
- B. Eng /BSc in Engineering (Electrical/Electronics) /B-degree in Computer Science /Information Technology or related field.
- Post graduate degree in Computer Science/ Information Technology / Electrical/Electronic Engineering.
- Leadership/management qualification is an advantage.
- 8 years' experience in technology infrastructure maintenance and support, with at least 5 years at a management level.
- Experience in aeronautical communication, navigation and surveillance systems is required.
Personal Attributes:
- High level of drive and determination, energy, and organizational skills.
Knowledge Required:
- Knowledge of cloud technologies, service management frameworks, and ICAO regulations.
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