Freight and Logistics Support Professional

2 days ago

Durban, KwaZulu-Natal, South Africa Finding Personnel (Pty) Ltd Full time

Job Title: Customer Support Specialist

Job Summary:

The Customer Support Specialist plays a crucial role in the freight and logistics industry by providing exceptional customer service. This involves assisting clients with inquiries, resolving issues, and ensuring smooth communication regarding shipment and delivery processes.

Key Responsibilities:

  • Communicate effectively with the Outside Sales Executive to meet customer requirements, resolve customer problems or complaints expeditiously, and complete quotation requests timely.
  • Work with the Outside Sales Executive to qualify business potential, seeking approval from management if required before offering the rate level to customers.
  • Complete customer quotation requests and CCPs for import bookings secured.
  • Coordinate destination FOB booking, including follow-up after CCP is sent to obtain booking confirmation, cargo receipt, confirmed on board status, and obtaining documents from the origin office.
  • Support AA customers by resolving questions, problems, or complaints to ensure satisfaction.
  • Manage tariff maintenance, ensuring all accepted quotes/rates are loaded correctly in the system to apply the correct rates at the time of invoicing.
  • Distribute marketing updates to the local customer base.
  • Provide sales and customer support on AAA clients.
  • Update landside rates annually and tariff spreadsheets.
  • Circulate tariff and do quotes on rate requests.
  • Perform statistics on total exports and imports done.
  • Ensure updates on trades are sent out to customers.
  • Assist in managing Client Trade.

Behavioural/Technical Competencies:

  • Interpersonal Skills: Client/customer interface.
  • Attention to detail.
  • Motivated.
  • Practical and methodical work.
  • Honest, trustworthy, and reliable.
  • Strong organisation skills.
  • Analytical skills.
  • Communication skills.
  • Familiarity with data entry and analysis.
  • Ability to listen to customers and negotiate solutions.
  • Good communication skills.
  • Ability to work as part of a team.
  • Engaging.
  • Proven work experience as a sales representative would be beneficial.
  • Excellent knowledge of MS Office.
  • Excellent selling, communication, and negotiation skills.
  • Prioritising, time management, and organisational skills.
  • Ability to create and deliver presentations tailored to the audience's needs.
  • Relationship management skills and openness to feedback.

Qualifications and Experience:

  • Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Minimum of 2-3 years of experience in customer support, preferably within the freight and logistics industry.

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