Process Optimization Lead

6 days ago


Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time

Huntswood is seeking a highly motivated Process Optimization Lead to drive process improvements and enhancements across our operations. This is an exciting opportunity to make a real impact on our business.

Your key responsibilities will include:

  • Designing, owning, and delivering continuous improvement methodologies content and processes.
  • Producing status reports for key projects and benefits delivered.
  • Working with client personnel to ensure alignment of content and key messages.

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a project implementation/delivery role within a contact center operation or operational leadership experience.
  • Demonstrable experience in senior stakeholder management.


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