Technical Support Lead

7 days ago


Umhlanga, KwaZulu-Natal, South Africa BET Software Full time

The Role

At BET Software, we are seeking a Technical Support Lead to oversee the IT Application Support Team. As the primary point of contact for technical issues, you will provide exceptional customer service while ensuring seamless operations and optimal performance.

  • Leading the IT Application Support Team: Provide daily direction and communication to team members, ensuring timely resolution of application support tickets.
  • Technical Support and Escalations: Offer hands-on technical support, resolve connectivity alerts, and backup alerts, as well as provide basic training on core software and hardware used.

Requirements: Diploma or Degree in Computer Systems, experience in supervising or team lead within an Application Support desk/help desk environment, infrastructure remote support, and ITIL Foundation certification advantageous.

Key Responsibilities: Leading the IT Application Support Team, providing technical support and escalations, building knowledge management databases, reporting, and administering customer service duties.

About Us

We value open and honest communication, sharing insights and feedback to promote trust and collaboration. Our company offers learning and development programmes, opportunities for growth, and incentives that keep our All-Star Team at the top.



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