Support Operations Team Lead
6 days ago
We are seeking a Support Operations Team Lead to join our team at BET Software. As the successful candidate, you will be responsible for leading and managing a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience.
Key Responsibilities:- Manage and mentor a team of Application Support Analysts, overseeing daily tasks and monitoring key performance metrics.
- Maintain Service Level Agreements and ensure timely resolution of customer complaints and escalations.
- Develop and implement effective troubleshooting methodologies to ensure efficient handling of application support tickets.
- Conduct scrum meetings with the IT App Team as the Lead.
- Diploma or Degree in Computer Systems (advantageous).
- Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
- Microsoft Systems Engineer (MCSE) (advantageous).
- Experience with Office 365 and Azure (advantageous).
- ITIL Foundation certification advantageous.
- 2 - 4 years' experience in supervising or team lead within an Application Support desk/help desk environment, infrastructure remote support.
- Scrum Master/Project Management Training and Certification (advantageous).
-
Application Support Team Lead
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BET Software Full timeWe Want You: Lead, support, and innovate BET Software DBN is searching for an Application Support Team Lead to take charge and drive excellence. In this role, youll manage and mentor a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience. From overseeing daily tasks to monitoring key...
-
Application Support Team Lead
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full timeWe Want YouLead, support, and innovate BET Software DBN is searching for an Application Support Team Lead to take charge and drive excellence. In this role, you'll manage and mentor a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience. From overseeing daily tasks to monitoring key...
-
Operations Team Lead
5 days ago
Umhlanga, KwaZulu-Natal, South Africa WNS Full timeJob OverviewAs an Operations Team Lead at WNS, you will play a crucial role in ensuring the efficient operation of our contact centers. Your primary responsibility will be to plan and manage resources to meet forecasted call volumes while maintaining desired service levels.Key Responsibilities:Develop short- and long-term capacity plans to ensure sufficient...
-
Technical Support Lead
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BET Software Full timeThe RoleAt BET Software, we are seeking a Technical Support Lead to oversee the IT Application Support Team. As the primary point of contact for technical issues, you will provide exceptional customer service while ensuring seamless operations and optimal performance.Leading the IT Application Support Team: Provide daily direction and communication to team...
-
Application Support Team Manager
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full timeAbout the RoleBET Software is seeking a talented Application Support Team Manager to lead and manage a team of Application Support Analysts. The successful candidate will be responsible for ensuring seamless operations, optimal performance, and top-tier customer experience.Responsibilities:Lead and manage a team of Application Support Analysts, providing...
-
Technical Support Specialist Lead
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist Lead to join our team at BET Software. As the successful candidate, you will be responsible for leading and managing a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience.Key Responsibilities:Manage...
-
Clinical Team Lead
24 hours ago
Umhlanga, KwaZulu-Natal, South Africa MVG Recruitment Specialists Full timeAt MVG Recruitment Specialists, we are seeking a seasoned Clinical Team Lead to oversee the operations of our Medical Unit. As a key member of our team, you will be responsible for ensuring high-quality patient care while fostering a positive and supportive work environment.About the Role:This is an exceptional opportunity for a skilled Nursing professional...
-
Sales Team Lead
2 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Massmart Holdings Limited Full timeSales Team LeadThe Sales Team Lead is responsible for finding new opportunities in the marketplace to deliver customer service excellence and increase Makro market share and profits through staff engagement.Duties & ResponsibilitiesAchieve set recruitment targets per store.Actively recruit new customers as per annual targets.Ensure customers are recruited...
-
Operations Support Administrator
2 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full timeBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint,...
-
Operational Excellence Lead
4 days ago
Umhlanga, KwaZulu-Natal, South Africa Huntswood Full timeJob SummaryThe role of Operational Excellence Lead at Huntswood involves driving continuous improvement within the operations to enhance efficiency, quality, and cost reduction. This key position plays a vital part in achieving operational excellence by implementing process improvements that aim to make the organization's processes more efficient.
-
Operational Excellence Lead
7 days ago
Umhlanga, KwaZulu-Natal, South Africa Huntswood Full timeJob Title: Continuous Improvement SpecialistThe role is to drive continuous improvement within the operations to enhance efficiencies, quality, and cost reduction. It is a key part of achieving operational excellence, aiming to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver...
-
Compliance Operations Lead
3 days ago
Umhlanga, KwaZulu-Natal, South Africa Performability Recruitment (Pty) Ltd Full timeA leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs.The Compliance Manager will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full...
-
Team Lead Manager Umhlanga
2 weeks ago
Umhlanga, KwaZulu-Natal, South Africa Massmart Holdings Limited Full timeSales Team LeadThe Sales Team Lead is responsible for finding new opportunities in the marketplace to deliver customer service excellence and increase Makro's market share and profits through staff engagement.Duties & ResponsibilitiesFunctions / Responsibilities:Achieve set recruitment targets per store.Actively recruit new customers as per annual...
-
Debt Recovery Team Lead
4 days ago
Umhlanga, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeThe role of Debt Collection Supervisor is a critical position within our organization, Sandi Crowther Recruitment. The successful candidate will be responsible for leading a team of debt collectors and ensuring that all aspects of the debt collection process are executed efficiently and effectively.Key ResponsibilitiesThe Debt Collection Supervisor will be...
-
Sales Team Lead Manager
6 days ago
Umhlanga, KwaZulu-Natal, South Africa Massmart Holdings Limited Full timeJob OverviewThe Sales Team Lead is responsible for driving customer service excellence and increasing Makro's market share through effective staff engagement.
-
Graphic Design Team Lead
2 days ago
Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full timeHollywoodbets is a leading gaming and entertainment company with a strong presence in Africa and the UK. We are seeking an experienced Senior Graphic Design Team Leader to join our Purple Team in Umhlanga, Durban.This role will oversee the design pod team, managing all aspects of graphic design from concept to execution. The successful candidate will be...
-
Operational Excellence Lead Umhlanga
5 days ago
Umhlanga, KwaZulu-Natal, South Africa Huntswood Full timeJob DescriptionThe role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against...
-
Accounting Operations Lead
6 days ago
Umhlanga, KwaZulu-Natal, South Africa Hollywoodbets Full timeAbout Hollywoodbets:Hollywoodbets is one of South Africa's biggest success stories, operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint.We have an opportunity for a Senior Reconciliation Clerk to be based in Umhlanga, Durban. The successful candidate will ensure validity of line items on the 'End...
-
Application Operations Manager
6 days ago
Umhlanga, KwaZulu-Natal, South Africa BET Software Full timeJob DescriptionWe are seeking an Application Operations Manager to join our team at BET Software. This role is responsible for overseeing the IT Application Support Team, ensuring seamless operations and optimal performance.Oversee Daily Tasks: Manage and mentor a team of Application Support Analysts, ensuring efficient handling of application support...
-
Sales Team Lead Manager
7 days ago
Umhlanga, KwaZulu-Natal, South Africa Massmart Holdings Limited Full timeJob OverviewThe Sales Team Lead is responsible for driving business growth and delivering customer satisfaction excellence.This role involves identifying new sales opportunities, developing recruitment strategies, and ensuring staff engagement to achieve set targets.Duties & ResponsibilitiesAchieve set recruitment targets per store through effective sales...