Support Operations Team Lead

6 days ago


Umhlanga, KwaZulu-Natal, South Africa BETSoftware Full time
Job Summary

We are seeking a Support Operations Team Lead to join our team at BET Software. As the successful candidate, you will be responsible for leading and managing a team of Application Support Analysts, ensuring seamless operations, optimal performance, and top-tier customer experience.

Key Responsibilities:
  • Manage and mentor a team of Application Support Analysts, overseeing daily tasks and monitoring key performance metrics.
  • Maintain Service Level Agreements and ensure timely resolution of customer complaints and escalations.
  • Develop and implement effective troubleshooting methodologies to ensure efficient handling of application support tickets.
  • Conduct scrum meetings with the IT App Team as the Lead.
Requirements:
  • Diploma or Degree in Computer Systems (advantageous).
  • Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
  • Microsoft Systems Engineer (MCSE) (advantageous).
  • Experience with Office 365 and Azure (advantageous).
  • ITIL Foundation certification advantageous.
  • 2 - 4 years' experience in supervising or team lead within an Application Support desk/help desk environment, infrastructure remote support.
  • Scrum Master/Project Management Training and Certification (advantageous).


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