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Product Specialist

1 week ago

Cape Town, Western Cape, South Africa Communicate Recruitment Full time

About the Role

We are seeking a skilled Technical Support Professional to join our team as a Product Specialist. This is an exciting opportunity to work with bespoke software products, managing and scripting in SQL-rich environments to ensure smooth operations.

As a Product Specialist, you will be the customers' hero by resolving help desk calls from start to finish. You will perform software installations, upgrades, and training for clients, collaborating with internal teams to deliver exceptional service.

Key Skills and Qualifications

  • SQL Mastery: Minimum 2 years of scripting and administrating Microsoft SQL Express/Server
  • Help Desk Proficiency: Skilled in call logging and lifecycle management (ITIL exposure a plus)
  • Tech Know-How: Microsoft Office wizardry and experience with handheld/mobile scanners
  • Industry Savvy: Bonus points for experience in the fruit or meat industries

Benefits and Opportunities

This role offers a unique blend of technical expertise and customer focus. As a Product Specialist, you will have the opportunity to work with a variety of clients, solving complex problems and delivering innovative solutions.

What We Offer

In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that fosters growth and development.