Head of Safety and Operational Excellence

3 weeks ago

Cape Town, Western Cape, South Africa Belmond Full time
Job Description

We are seeking a highly skilled and experienced Head of Safety and Operational Excellence to join our team at Mount Nelson, A Belmond Hotel.

About the Role:

The Director of Safety and Security will be responsible for directing and controlling the safety and security systems of the hotel. This role requires a proud custodian of the infrastructure who ensures the safety and well-being of team members, guests, and visitors. As a key member of our team, you will have the opportunity to develop your skills and be part of the future of luxury hospitality.

Main Responsibilities:

  • Overall responsibility for all aspects of health and safety, including developing and implementing techniques to prevent or minimize waste, theft, or pilferage within the hotel.
  • Protection from safety and security-related liability claims, commercial advantage through industry-leading safety and security, supporting the promotion of sales through security competency, and meeting corporate client and leisure guest security expectations in line with Belmond's framework and standards.
  • Developing programs that drive improvements in colleague knowledge, skills, and behaviors towards identifying and dealing with risks.
  • Directing all investigations regarding theft or damage of property, personal injury, and food safety occurring within the hotel borders.
  • Maintaining good liaison with civil law enforcement agencies, fire department, and other government authorities.
  • Coordinating with external agencies for all relevant HSSR requirements and ensuring relevant contracts and SLAs are periodically reviewed and updated.
  • Establishing an ongoing process for fire prevention, fire training, and review of fire systems, recommending improvements.
  • Responsibility for managing all Pest Control initiatives, including regular pest control servicing and recommendations for improvements.
  • Reviewing the efficiency of all surveillance systems in the hotel and recommending improvements.
  • Staying informed of the latest amendments in civil/criminal laws, technological advances in surveillance, and safety equipment.
  • Ensuring the hotel's compliance with all food safety, Health & Safety, and security policies, systems, and procedures.
  • Gathering and actioning safety and security business intelligence and implementing preventative measures.
  • Ongoing implementation of the company's Safety Management System and reporting monthly on completion of tasks.
  • Ownership and implementation of the hotel's Crisis and Business Continuity Management Plans and training.
  • Ensuring that all safety equipment, alarms, fire protection devices, firefighting, emergency, and security equipment is serviced and maintained within scheduled as well as prescribed time frames.
  • Overseeing the safety, security, and resilience Committee (members, meetings, ensuring points are actioned, and all documentation).
  • Ensuring that all first aiders, fire marshals, and department SSR champions are officially appointed as per local safety legislation.
  • Ensuring that all first aiders and fire marshals are trained with accredited qualifications and on internal emergency procedures, also ensuring that there are always sufficient trained first aiders and fire marshals in accordance with regulations.
  • Conducting fire drills and/or emergency evacuation drills according to company standard as well as local legislation.
  • Ensuring that all new employees (inclusive of outsourced staff) receive a safety and security induction.
  • Ensure that all Safety and security staff are fully trained in, and adhere to, Leading Quality Assurance standards.
  • Ensure that all contractors and hotel employees abide by the established house rules and regulations.
  • Ensuring that all health, safety, and security matters are timeously documented, reported, and kept in accordance with statutory and company requirements, ensuring the recording and updating on incidents and investigations on Belmond Online Reporting tool.
  • Ensure that all other relevant Fire, life safety records, and documents are maintained as per the standard requirements of the company.
  • Keeping management informed at all times on matters pertaining to security, safety, and crisis matters.
  • Ensuring that the daily report reflects a true account of all safety and security activities.
  • Ensuring that there is sufficient management presence as and when security or operational requirements/priorities dictate.
  • Assisting with any reasonable management requests, coverage, and duties as may be required by the company from time to time.
  • Supporting other heads of departments in completing risk assessments and developing and owning the hotel risk register.
  • Owning and overseeing all internal and external Safety and Security Audits.

About You:

We are looking for a candidate with 6+ years of relevant experience in a similar role. Experience within the hospitality industry is advantageous. You should hold a relevant management or field/industry-related diploma or degree. Excellent working knowledge of security protocols and procedures, as well as relevant Health and Safety regulations, is essential. Excellent communication, organizational, and administrative skills are also required. Thorough knowledge of modern surveillance & vigilance techniques, equipment, and systems, knowledge of fire safety measures, firefighting equipment, and alarm systems, excellent knowledge of civil/criminal laws and investigations procedures are desirable.

About Us:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including a competitive basic salary ($120,000 - $150,000 per annum), loyalty and recognition rewards programs, and employee assistance & wellness programs. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.

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