Technical Network Specialist

7 days ago


Pretoria, Gauteng, South Africa Fusion Recruitment Full time

About the Role

Job Overview

The IT Technical Support Analyst will be responsible for providing 3rd Line user support and onsite support to Team Members. This includes setting up new users' accounts and profiles, dealing with password issues, and responding within agreed time limits to call-outs.

  • Duties & Responsibilities:
  • Install and configure computer hardware operating systems and applications
  • Network and Security administration in conjunction with the designated Service Providers
  • Monitor and maintain computer systems and networks
  • Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Required Skills and Qualifications
  • Key Skills and Qualifications:
  • Proven 5 years' work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician, or similar role
  • BS degree in Information Technology, Computer Science, or relevant field
  • English Fluency both written and verbal
  • Ability to diagnose and troubleshoot basic technical issues
  • General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet, and SD Wan advantageous)

This role requires excellent communication skills, with the ability to articulate complex technical information to non-technical stakeholders.



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