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Customer Service Operations Manager

2 weeks ago

Worcester, Western Cape, South Africa Leaders Romans Group Full time

About Us

Leaders Romans Group is a well-established and reputable property group across the UK. We provide exceptional property services and have earned a commendable reputation for our commitment to professionalism, client satisfaction, and expertise in the property market.

Job Description

We are seeking a Customer Service Operations Manager to join our dedicated team in Worcester. The successful candidate will be responsible for managing a team of approximately 12 team members and will play a key role in achieving our strategic objectives.

Key Responsibilities

  • Conducting morning meetings with team members
  • Providing support and guidance on new legislation
  • Investigating customer complaints and proposing effective responses
  • Coordinating training sessions for team members
  • Supporting the Property Management department in achieving strategic objectives

Requirements

  • Excellent communication and interpersonal skills
  • Proven experience in managing a small team
  • Strong organizational and time management skills
  • Able to work independently and as part of a team
  • Full UK driving license required