Customer Service Ambassador
4 days ago
At Browns Jewelers, we pride ourselves on crafting exceptional experiences for our clients. As a Customer Service Specialist, you will be the heart of our brand, building lasting relationships and delivering excellence at every touchpoint.
Job OverviewWe are looking for a passionate and customer-centric individual who thrives on creating memorable interactions. If you have experience in client services, excellent communication skills, and a natural ability to connect with both internal and external clients, we would like to hear from you.
As a Customer Service Specialist, you will be responsible for:
- Delivering Exceptional Service: Answer queries and provide service that reflects our commitment to luxury and excellence.
- Personalizing the Experience: Adapt your approach to meet the unique needs of each client, ensuring every query is handled with care.
- Solving with Confidence: Resolve product or service queries with professionalism, ensuring customers leave satisfied and loyal to our brand.
- Ensuring Timely Delivery: Follow up on orders and work behind the scenes to ensure each client's precious jewelry arrives on time.
- Staying Informed: Keep up with our latest collections, processes, and policies, ensuring you can guide clients with the utmost confidence and expertise.
We are seeking an individual with:
- Experience & Passion: At least 2 years in client services, with a proven ability to manage relationships and delight customers.
- Communication Mastery: Excellent verbal and written skills, with a natural ability to connect with both internal and external clients.
- Problem-Solving Skills: Ability to handle queries efficiently and ensure timely resolution.
- Attention to Detail: A keen eye for the little things that make a big difference, ensuring every interaction is polished to perfection.
- Fast-Paced & Focused: Thrive in a dynamic environment, easily managing time and prioritizing tasks to meet deadlines.
- Experience in helpdesk support, call centers, or retail is a plus.
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