Customer Journey Manager

Job SummaryWe are looking for a highly skilled Customer Journey Builder to join our Leads Management team. As a Customer Journey Builder, you will be responsible for creating customer journeys and audience segments that support our customer engagement strategies.This role requires strong problem-solving and troubleshooting skills, with the ability to work in...

About YouWe're looking for a seasoned CX Designer with a proven track record of delivering impactful customer experiences. If you have a passion for creating exceptional customer journeys, we'd love to hear from you.**Requirements**Experience: A minimum of 4 years as a CX Designer, with a strong portfolio of recent projects.Sector Expertise: Experience in...

We're The Global Talent Co., a leading player in the pet food industry, driven by innovation and a passion for delivering high-quality, vet-developed recipes made from trusted ingredients. As a CRM Associate, you'll play a crucial role in shaping our email marketing strategy and CRM operations.Your key responsibilities will include:Campaign Management:...

MarTech Journey Specialist page is loadedMarTech Journey SpecialistApply remote type Hybrid locations Johannesburg time type Full time posted on Posted Yesterday time left to apply End Date: March 31, 2025 (5 days left to apply) job requisition id R-15973242Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and...

Job DescriptionThe role of Customer Journey Coordinator involves designing and implementing all onboarding processes and procedures of new members/new business to create a positive experience to begin the member journey.Duties & ResponsibilitiesIdentify and customise the right information at the right time to be delivered through multiple channels, enabling...

Job DescriptionThe primary purpose of this role is to manage and complete the booking confirmation process on the Wilderness Window platform. This involves ensuring accuracy and financial health of bookings, maintaining in-depth supplier knowledge, and strengthening relationships with stakeholders through effective communication.This position requires a...

We are looking for a Client Journey Manager to lead the development and implementation of client-centric solutions. In this role, you will work closely with cross-functional teams to design and deliver exceptional client experiences.The successful candidate will have 5-7 years of experience in managing product (incl. income statement) and people. They will...

Reference: JHB000300-CLG-1The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined 'moments of truth'.Duties & ResponsibilitiesMember segmentation and enhance...

We're seeking an experienced professional to join our team as a Senior Client Journey Designer. In this role, you'll work closely with our clients to understand their needs and develop tailored solutions to meet those needs.You'll have a Bachelor's Degree in Business Commerce or Information Technology, 5-7 years of experience, and a proven track record of...

We are looking for a Client Journey Redesign Expert to join our team at Standard Bank Group. The ideal candidate will have a strong background in solution design and business development.About the Role:This role involves redesigning the Client Journey, developing and deploying solutions, and monitoring outcomes. The successful candidate will have 5-7 years'...

About Our CompanyWilderness Destinations is a leading provider of unique and memorable experiences to our customers. We are passionate about sustainability and conservation, and strive to make a positive impact on the environments we operate in.We are seeking a highly skilled professional to join our team as a Senior Journey Specialist - Owned Brands. This...

Job RequirementsTo succeed in this role, you will need to have the following skills and qualifications:4-5 years' senior experience in handling customer relationships and developing product journeys.In-depth knowledge of Southern and East Africa.Working knowledge of TourPlan and WETU or similar booking/operating system.You will also need to possess the...

We are seeking a skilled Travel Specialist to join our team at Tourvest DMC. As a key member of our team, you will be responsible for coordinating and delivering exceptional travel experiences to our clients.Key Responsibilities:To determine client needs and preferences.To design and quote for customized journeys to Southern Africa.To make reservations for...

Required Skills & ExperienceTo succeed in this role, you'll need:4+ years in e-commerce product management.Experience with e-commerce platforms; Shopify would be advantageous.Strong understanding of UX/UI principles and conversion rate optimization.We're passionate about technology and want to work in a fast-paced environment where we can make a real...

PRIMARY PURPOSEThe Journey Specialist is responsible for managing and completing the booking confirmation process on the Wilderness Window.Communicate and deliver exceptional service to all stakeholders involved.*This position is based in Cape Town or JohannesburgDetailed ResponsibilitiesManage and complete booking confirmation process on Wilderness Window...

Are you passionate about creating exceptional customer experiences?As a CX Designer, you'll collaborate with diverse teams to craft seamless, impactful customer interactions. Your role will be pivotal in driving customer-centric strategies and designing solutions that elevate our clients' experiences. If you're a creative problem-solver with a passion for...

Job DescriptionWe are seeking an experienced professional to lead the implementation of the Experience Design (ED) strategy within Corporate & Investment Banking.You will drive alignment of business operations to the ED strategy, plan, execute, and deliver a seamless, end-to-end experience design for clients.

Johannesburg: Customer Value Maximization Sales Consultant (X5) posted by Energy at Work Projects Date Date 2024-07-14 Job Title Are you a Sales Superstar with a Passion for Customer Value? Join Our Clients TeamOur client`s team believes in going beyond traditional sales to redefine the customer experience. They are seeking a dynamic and creative Sales...

Job DescriptionWe are seeking a highly skilled Event Coordinator to join our team. As an Event Coordinator, you will be responsible for coordinating and executing events, including data management, event relations, and event support.Responsibilities:Data Management: Generate leads for our events based on show brief provided by BU. Enrich current database...

We are looking for a Customer Care Manager to join our Customer Care Team as we scale up and drive digital and financial inclusion across our markets.As the Customer Care Manager you will provide strategic leadership and oversight for M-KOPA South Africa's customer care operations, managing multiple customer-facing teams across voice and digital channels....