Customer Service Specialist for Medical Devices

4 days ago


Cape Town, Western Cape, South Africa Salesworx Full time

Are you a detail-oriented and customer-focused professional looking to take your career to the next level? Salesworx is seeking an experienced Customer Support Agent to join our team in Epping Industria 2. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.

Key Responsibilities:
  • Order Processing: Process orders received through Orderwise, Surgicom, and ensure timely delivery within our SLA of 24 hours;
  • Customer Liaison: Communicate effectively with customers via phone and email to resolve queries and concerns;
  • Sales Support: Collaborate with sales consultants to address queries, requests, and sales orders, as well as process consignment stock movements;
  • Invoicing and Credits: Send invoices for consignment orders, replace used consignment stock, and arrange collections/deliveries;
  • Administrative Tasks: Perform general administrative duties, including filing, preparing pro-forma invoices, and booking out kits when required;

Requirements:

  • Grade 12 (Matric) or equivalent is a minimum requirement;
  • A tertiary qualification would be advantageous;
  • At least 3 years of experience in customer support, preferably in a medical environment;
  • Strong communication skills, accuracy, and ability to work under pressure;

What We Offer:

Total Cost to Company R25,000 maximum, depending on experience, including 50% medical aid and Provident fund contribution.



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