Customer Service Specialist for Medical Devices
4 days ago
Are you a detail-oriented and customer-focused professional looking to take your career to the next level? Salesworx is seeking an experienced Customer Support Agent to join our team in Epping Industria 2. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.
Key Responsibilities:- Order Processing: Process orders received through Orderwise, Surgicom, and ensure timely delivery within our SLA of 24 hours;
- Customer Liaison: Communicate effectively with customers via phone and email to resolve queries and concerns;
- Sales Support: Collaborate with sales consultants to address queries, requests, and sales orders, as well as process consignment stock movements;
- Invoicing and Credits: Send invoices for consignment orders, replace used consignment stock, and arrange collections/deliveries;
- Administrative Tasks: Perform general administrative duties, including filing, preparing pro-forma invoices, and booking out kits when required;
Requirements:
- Grade 12 (Matric) or equivalent is a minimum requirement;
- A tertiary qualification would be advantageous;
- At least 3 years of experience in customer support, preferably in a medical environment;
- Strong communication skills, accuracy, and ability to work under pressure;
What We Offer:
Total Cost to Company R25,000 maximum, depending on experience, including 50% medical aid and Provident fund contribution.
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