Senior IT Support Specialist

3 weeks ago

Cape Town, Western Cape, South Africa Silk Road Consulting (Pty) Ltd Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Silk Road Consulting (Pty) Ltd.

Job Summary

The successful candidate will be responsible for providing technical support and maintenance to our company's hardware, software, networks, and infrastructure. This includes ensuring business sustainability and delivering excellent end-user experience.

Key Responsibilities
  • Maintain hardware, software, and networks by ensuring best practices are followed and all software is safe and appropriately licensed.
  • Ensure security and privacy of computers and network systems.
  • Monitor networks and hardware for unauthorized use.
  • Manage Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).
  • Monitor and secure networks.
  • Manage Firewall IPsec tunnel and links.
  • Manage IT infrastructure projects.
  • Resolve hardware, software, and network problems by working with end users, other technical personnel, and external service providers.
  • Install, maintain, optimize, and configure software, including Windows operating systems and settings.
Requirements
  • Degree in Information Technology or other relevant qualifications from an industry-recognized institute (A+, N+, MCSA, MCSE or similar highly valued).
  • Minimum 2-5 years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role.
  • Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.).
  • Network security administration experience.
  • Experience dealing with internal customers and external suppliers.
  • Server management experience.
  • Software / QA testing experience advantageous.
  • Network monitoring (e.g., Zabbix).
  • Firewall management experience (e.g., FortiGate).
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.
  • Experience resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar).
Technical/Business Competence
  • Strong desktop support skills.
  • Strong network support skills.
  • Excellent knowledge of Microsoft software and Office applications.
  • Excellent general IT industry knowledge.
  • Monitor established SLA's and OLA's are met, with internal clients and third-party providers.
  • Liaise with external service providers to resolve incidents and complete service requests.
  • Log incidents with external service providers in accordance with SLA's.
  • Effectively manage relationships with third-party providers.
  • Effectively manage and prioritize high severity incidents.
  • Active Directory, Azure AD, Server Management, and network security knowledge advantageous.
Behavioural Competence
  • Analysing and Applying Expertise and Technology.
  • Creating and Innovating.

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