Commercial Claims Handler Leader

1 week ago


Sandton, South Africa Guardrisk Full time
Job Requirements

We seek an experienced professional to oversee the day-to-day and non-motor claims handling process for multiple products, focusing on supervisory responsibilities.

Key Accountabilities
  1. Leading the settlement of non-motor own damage claims in accordance with company policies and procedures.
  2. Ensuring timely completion of claims within specified timeframes and Service Level Agreements.
  3. Negotiating with clients and brokers to reach mutually beneficial settlements.
  4. Maintaining effective working relationships with external claims assessors and service providers.
  5. Providing regular updates to clients/brokers on claim progress.
  6. Implementing a reliable diary system for efficient task management.
  7. Supporting occasional tasks as needed.
  8. Accurately maintaining and updating reserves.
  9. Processing payment requests in a timely manner.
  10. Effective management of outstanding claims volumes.
  11. Responsive communication via email and telephone.
  12. Adequate record keeping.
  13. Task prioritization and management.
  14. Leadership and technical guidance to a defined area within the claims department.


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