Contact Centre Operational Excellence Manager

Cape Business Centre is a prestigious business hub located in the heart of Cape Town's V&A Waterfront Harbour.As a highly motivated and organised Business Centre Manager, you will be responsible for overseeing the day-to-day operations of our business hub.The ideal candidate will possess strong leadership skills, excellent client relationship abilities, and...

OthersThe role reports into the Senior Manager Contact Centre Operations and manages directly reporting Team Leads who ensure that their Customer Service Agents are equipped with the right tools and development offerings to deliver customer service excellence.

Job DescriptionProvide managerial leadership and functional operational excellence in the evolution of our Contact Centre service delivery.Manage all aspects pertaining to the operational customer interfacing aspects of the Contact Centre and specifically the Customer Services Team.Motivate and develop the Customer Services delivery team to continuously meet...

Role Overview:This senior-level position requires a highly skilled and experienced professional to lead the operations of a busy business centre.You will be responsible for managing client relationships, developing business growth strategies, and overseeing daily centre operations.Key Responsibilities:Client Management:Develop and maintain strong...

Job Title:Business Centre ManagerAbout Cape Business Centre:Cape Business Centre is a premium business hub located in the heart of the V&A Waterfront Harbour, Cape Town.We provide fully furnished executive office and conferencing solutions for businesses of all sizes, offering sleek, modern, and well-equipped working spaces.Our goal is to offer our clients a...

We are seeking an experienced Service Delivery Expert to join our team at the Shoprite Group of Companies. As a key member of the Customer Contact Centre, you will play a vital role in delivering exceptional customer experiences.The Service Delivery Expert will manage all aspects of the Customer Services Team, including operational excellence and customer...

IGT Solutions is seeking an experienced Contact Centre Leadership Role professional to join our team. As a Manager of BPO Operations, you will be responsible for driving entire operations through leading and assigning teams responsible for delivery. You will also provide additional support for achieving key performance and productivity goals, while...

Required Skills and Qualifications6+ years of experience in Customer Operations, Contact Center Operations, or BPO Operations (travel preferred)Proven ability to manage 100-200+ FTE across Voice, Chat, Back-office, and other Omni channel BPO customer operationsExperience in P&L management, with a strong understanding of budgeting, financial planning, and...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

Join Arvo's dynamic team as a Junior Dialler Administrator and contribute to driving business growth and success.Main Responsibilities:Ensure the dialler operates at peak performance levels through efficient management and maintenance.Work collaboratively with the operations manager to achieve optimal campaign execution and communicate results...

Our mission at Callforce is to revolutionize the contact centre industry by providing innovative solutions and exceptional customer service. We are seeking a highly skilled Customer Service Consultant to join our team and contribute to our success.In this role, you will be responsible for servicing our clients in the petroleum industry, handling inbound...

Cape Business Centre seeks a results-driven Business Centre Manager to oversee the daily operations of our executive office and conferencing solutions.The ideal candidate will possess excellent leadership skills, strong client relationship abilities, and a passion for driving new business opportunities.The role requires a self-motivated individual with a...

Cape Business Centre offers a dynamic and luxurious business environment at the heart of Cape Town's business hub.We are seeking a skilled and experienced Business Centre Manager to join our team.The successful candidate will be responsible for managing client relationships, coordinating bookings, and ensuring smooth operations.Key Responsibilities:Client...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...

About This Opportunity:This exciting role offers an opportunity to lead and manage the daily operations of a dynamic business centre.You will be responsible for delivering exceptional customer service, building relationships with clients, and driving new business growth.The successful candidate will have a proven track record in business centre management or...

Job title : Assurecloud Contact Centre Agent, Cape TownJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Some responsibilities may include:Responsible for the answering of customer questions accurately and timeously by call centre. Ensure utilization of sales techniques by call centre...

Job OverviewFACT Sa is seeking an experienced professional to manage its data centre operations. The successful candidate will be responsible for ensuring the safe and efficient operation of our facilities.

Cape Business Centre is a leading provider of business solutions and services in Cape Town.We are seeking a highly motivated and organised Business Centre Manager to join our team.The successful candidate will be responsible for managing client relationships, coordinating bookings, and ensuring smooth operations.Key Responsibilities:Client Management &...