Technical Support Specialist

10 hours ago


East Rand, South Africa Unique Personnel Ltd Full time
Job Title: Helpdesk Technician

Job Summary:

We are seeking a highly skilled and experienced Helpdesk Technician to join our team at Unique Personnel Ltd. As a Helpdesk Technician, you will be the first point of contact for customers seeking technical assistance over the phone or email.

Key Responsibilities:

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Log and close calls
  • Walk customers through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Locate, test, and report bugs
  • Write up troubleshooting methods and recommendations
  • Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems

Requirements:

  • Internal Technical Support Diploma in IT or related qualifications (Hardware and software)
  • Client liaison
  • Ability to use, repair, and maintain machines and tools
  • Attention to detail
  • Good communication skills
  • Problem-solving skills
  • Ability to work well with others
  • Self-discipline

Working with Us:

At Unique Personnel Ltd, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and experienced Helpdesk Technician looking for a new challenge, please apply today.



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