Field Operations Manager

4 days ago


Cape Town, Western Cape, South Africa ikeja Full time
Job Description

iKeja is seeking a highly skilled and experienced Operations Controller - Field Services to join our team. As the ideal candidate, you will be responsible for overseeing the daily operations of multiple field teams, ensuring effective planning, coordination, and execution of installation and maintenance activities within ikeja's network footprint.

The successful candidate will possess excellent problem-solving skills, strong operational knowledge, and experience in leading and managing field teams in a fast-paced environment. You will work closely with the Customer Engagement Manager and other key stakeholders to streamline processes and enhance teamwork between departments. Additionally, you will be responsible for ensuring smooth field operations, maintaining quality standards, resolving customer or employee-related concerns, and facilitating training sessions for field team technicians to enhance their skills and knowledge. This role offers an exciting opportunity to contribute to the growth and success of ikeja's field teams and service delivery.

Key Responsibilities:
  • Plan and Allocate Tickets: Strategically assign daily tasks and projects to field teams, ensuring efficiency and balanced workload distribution.
  • Monitor Field Teams: Track and manage multiple teams to ensure the completion of assigned tickets, addressing any issues that arise.
  • Customer Service: Address and resolve customer grievances/queries promptly and professionally.
  • Quality Assurance: Conduct quality checks to ensure compliance with ikeja's standards and best practices.
  • Performance Management: Oversee the performance of field team technicians, providing feedback and implementing performance improvement plans as needed.
  • Ticket Closure: Ensure all completed tickets are properly closed and documented.
  • Vehicle Management: Oversee vehicle rentals, inspections, and maintenance to ensure operational readiness.


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