Sales and Operations Coordinator

3 days ago

Cape Town, Western Cape, South Africa GG Financial Recruitment Full time

Job Description:

The ideal candidate will have 5+ years of experience in wholesale internal sales, with a proven track record of meeting targets and providing exceptional customer service. They will be proficient in Microsoft Office and CRM software, with excellent communication and interpersonal skills.

Responsibilities:

  • Processing of sale orders timeously (Data validation/capturing)
  • Process and manage Claims and Return of Material Authorization (RMA)
  • Processing and managing of quotes
  • Monitoring customer portals for new orders, claims and stock.
  • Back-order maintenance and liaising with client. This will include stock updates, etc.
  • Ensure order corresponds with the ranging document
  • Ensure orders correspond with minimum order value guidelines
  • Ensure invoices are not issued for out-of-stock products
  • Ensure customers receive invoices via email
  • Capture all unavailable or out of stock items
  • Track order delivers and rejections
  • Managing queries
  • Provide support to the finance function in the organization
  • Manage key operational reports and ascertain compliance with established key performance indicators
  • Maintain customers, customer master files, and sales records up to date
  • Schedule order extensions with replenishment department
  • Create invoices and other customer-facing documents
  • Communicate with relevant department buyers to prioritize certain orders or to plan opening orders for new stores or to assist with delivery date extensions
  • Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile
  • Provide support to Sales Manager, Key Accounts and other Sales Representatives

Requirements:

  • Matric
  • 5+ years experience in Wholesale Internal Sales
  • Previous experience in a related sales position, retail or wholesale experience is strongly preferred
  • Proficiency in Microsoft Office and CRM software
  • Excellent communication skills, both verbal and written
  • Good organizational skills and the ability to multitask
  • Excellent phone and cold calling skills
  • Exceptional customer service skills
  • Strong listening and sales skills
  • Ability to achieve targets
  • Team player

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