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Department Head

1 week ago

Sandton, South Africa Merchants Full time

Merchants seeks a seasoned Department Head to lead a team of Agents, driving excellence in service delivery and meeting client expectations.

Main duties include:

  • Coaching the team to meet quality standards.
  • Ensuring HR policies and procedures are observed.
  • Compiling and sending reports as required by the business.

The ideal candidate will possess strong leadership abilities, excellent communication skills, and the ability to work effectively in a team environment.

Must be willing and able to work in a shifted environment and have 6 – 12 months Team Leader/Supervisory experience.