Non-Energy Trade Operations Director
4 days ago
- Job Summary:
The Head of Trade Non-Energy Operations is responsible for planning, organizing, managing, leading, and controlling the operations and functions of natural resource mineral commodities within South Africa, specifically related to steel making raw materials, non-ferrous concentrates and metals, fertilizers, and industrial minerals, to meet business objectives and ensure compliance to company policies and business guidelines.
Key Responsibilities:- Coordinate with branch supervisors and commodity coordinators to plan, execute, and control inspection activities, ensuring smooth operations.
- Monitor operational performance at each location, addressing queries on quality and staffing promptly.
- Collaborate with Regional manager to accurately cost projects, ensuring effective financial planning.
- Ensure availability of necessary resources, equipment, and tools for optimal operational efficiency by coordinating with branch supervisors.
- Support Regional manager in enhancing the quality management system, implementing certifications and accreditation systems within business lines.
- Manage fleet operations, reviewing vehicle logs monthly to maintain compliance.
- Liaise with clients, providing technical support through commodity coordinators.
- Resolve client complaints and claims efficiently.
- Contribute to technical and sales support, as well as proposal coordination with commodity coordinators.
- Attend meetings as per client requirements.
- Maintain adherence to quality and safety standards set by the SGS management system.
- Verify the quality of reports/certificates before releasing them to clients.
- Authorize reports/certificates for client distribution.
- Regularly review commodity coordinators' performance, presenting win/loss rates, revenue summaries, and client satisfaction/dissatisfaction rates to the regional manager.
- Perform additional tasks assigned by direct line manager as needed.
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